FAQ

Do I need to have an account to place an order?

No, you may checkout as a guest. However, registering an account brings you these benefits:

• Faster checkout experience
• One-click access to order tracking & order history
• Exclusive early access to new arrivals and promotional offers

How can I check my order status?

After placing your order, a confirmation email with tracking links will be sent to your registered mailbox.

Is it possible to modify my order?

Order edits are only available for unprocessed orders. Once the status changes to In Production, Ready to Ship or Shipped, we can no longer make any adjustments.

PAYMENT

What payment methods do you support?

We provide two secure payment options:

● PayPal
Our primary payment processor is PayPal. You can pay via Visa, Mastercard, American Express, Maestro, Klarna, FamilyMart and MyBank through PayPal.

● Direct Credit Card Payment
We also accept Visa, Mastercard, American Express, Maestro, Klarna, FamilyMart and MyBank card payments directly.

Is online checkout secure?

All card information is submitted via SSL encrypted pages. Your payment data is encrypted and transmitted straight to our payment gateway for authorization. We do not store your full credit card details on our servers.

What currency will I be charged in?

All transactions are settled in US Dollars. If your bank account uses a different currency, the final charge amount will follow the daily exchange rate set by your card issuer on the transaction date.

SHIPPING

Rules for filling in shipping addresses

Our site only supports Latin characters. Please input your full address in English. Replace special non-English symbols with similar Latin letters if needed (e.g., replace special accented characters with regular letters like c).

Can I edit my shipping address after checkout?

Address modification is unavailable once the order is processed or dispatched. We recommend using your permanent residential address instead of a temporary vacation address, as customs may hold packages for an unknown period.

Which regions do you deliver to?

We offer worldwide shipping covering Asia, North & Central America, Europe and Oceania, with PayPal and credit card payment options available.

What is the production & shipping timeline?

Orders normally take 3–7 business days for production and handling. Actual delivery time depends on the shipping method you select at checkout.

How do I track my parcel?

A confirmation email containing tracking information will be sent once your order is confirmed.

What happens if no one is home for delivery?

The courier will attempt redelivery the next day or contact you to reschedule delivery, subject to local logistics rules. You may also need to pick up your parcel at the local post office if home delivery fails.

AFTER-SALES SERVICE

Items missing from my package, what should I do?

Please email our support team immediately at service@faithoutfit.com if any items are missing upon receipt.

Does your store accept returns?

Returns are allowed under the following terms:

• The product was purchased exclusively from our official store
• The item remains unused, unwashed and undamaged
• Return requests are submitted within 14 days after delivery

Contact customer service first to initiate your return request.

Can I exchange my purchased item?

Exchanges follow the exact same policy as returns. When contacting support, clearly state that you wish to exchange your item for another style/size.

Is return shipping complimentary?

Message our customer support to receive the official return address first. Repack your item securely in its original packaging and attach your purchase receipt inside the parcel.

Free return shipping only applies for orders with our warehouse’s error. If you return items due to personal reasons, the return freight cost will be deducted from your final refund.

How long will my return be processed?

Our warehouse will confirm receipt of returned packages within 14 working days. Once your return application is approved, your refund, store credit or exchanged goods will be arranged within another 14 days.

If you have any further questions, feel free to reach us via email: service@apoyarfutbol.com.